Shipping

• Flat Rate Shipping: $8
• Free Shipping: Orders over $125, ship for free!
  

Address Changes

If your shipping address changes before your order ships, please contact us at jackandjillsmocks@gmail.com to request an address update. This change must be made before your order is shipped. Once you receive a shipping notification, we can no longer update the address for that order. Please note: Updating your address in your online account does not automatically update pending orders. You must contact us directly to change the address for any pending orders.

If your order is returned or lost due to an incorrect or outdated address not being updated, you will be responsible for paying all shipping fees to reship the order to the correct address.

Lost, Stolen, or Damaged Packages

We are not responsible for lost, stolen, or damaged packages. When placing an order with Jack & Jill Smocks & Embroidery, you have the option to purchase additional shipping insurance through Route Protection, which covers your package against loss, theft, or damage during transit. We highly recommend purchasing this insurance, as once your package has shipped from our warehouse, Jack & Jill Smocks & Embroidery is no longer responsible for the items.

All claims should be resolved directly with USPS or Route. If you file a claim via PayPal without first contacting us to resolve the issue, you may be blocked and removed from our group, and any pending orders will be refunded.

Returns/Refunds:
We ask that you inspect your items upon receipt. If there are any manufacturing defects, please report them to Jack & Jill Embroidery & Smocks within 7 business days of receiving the item. Contact us via email at jackandjillsmocks@gmail.com and include the following:

1. Your order number
2. A detailed description of the defect
3. A photo of the defective item
4. A photo of the signed packing slip

*Failure to include these details may delay or prevent us from resolving the issue.

If the defect is confirmed by our team, the customer will have 7 business days to provide tracking for the returned item. Paid return labels will only be issued for manufacturer defects.Shipping for other issues will be at the customer's expense. Failure to provide tracking within 7 business days will result in the item no longer being eligible for exchange, refund, remake, or credit under any circumstance.

Estimated Time of Arrival (ETAs)

All ETAs for preorders are posted in our Facebook group when the order is placed, but these dates are subject to change. ETAs are not the date you will receive your order; they represent when our manufacturer ships the order to Jack & Jill. Once the full order arrives, we request 7 business days to complete shipping to customers. We will notify you when your order ships to us, once we receive it, and once your items ship to you.

Please note, we do not guarantee specific arrival dates. If you are ordering for a specific event or purpose, we recommend having a backup plan in place.

Any delays due to manufacturing or shipping are outside of our control. By placing an order with Jack & Jill, you agree not to hold us liable for any delays caused by postal delays, inclement weather, acts of God, pandemics, or other unforeseen events.

Please note that all preorder ship dates are at least 3 months from the order date, plus shipping time. Keep this in mind when ordering sizes.

Updates on Orders

To stay up-to-date on shipping and ETAs, we encourage you to follow our Facebook page/group. We post updates about shipping and ETAs there. We also recommend turning on notifications for our group. You can also follow us on Instagram(@jackandjillgreenville) and subscribe to our email list to receive the latest updates.

Please note that we do not provide individual updates on orders.

Ready-to-Ship (RTS) Items

Our RTS inventory can be found on our website and app. All available sizes, styles, and quantities are posted and regularly updated. Orders for RTS items will be shipped within 7-10 business days, unless otherwise specified.

Sales Tax

A 7.5% NC sales tax will be applied to all orders shipping within North Carolina.