All sales are final and non-refundable unless there is a verified manufacturer defect.

Personalized items are not eligible for returns, refunds, or exchanges under any circumstances.

Order Modifications:
Once an order is submitted and paid for, it cannot be edited or adjusted under any circumstances. Please double-check your discount codes, sizes, quantities, and monograms beforecompleting your payment. We will not make changes to any paid order. If you have questions or concerns, please contact us before payment.

Sale Items:
Any item purchased on sale is considered final sale. Discounted or sale items are not eligible for replacements or further discounts due to manufacturing defects, should your item arrive with one.

Sizing Concerns:
If you have concerns about the sizing of your item, please contact us within 7 business days of receiving the item. If the item does not match our listed size charts, we will work with you to find a solution. However, we do not offer exchanges, returns, refunds, or credits for items that do align with our size charts. Please review our size charts prior to placing your order. These can be found on our website under "size charts," or in our Facebook group albums.

(*Please note that all size charts allow for a 1/4” tolerance on measurements.)

Defective Items:
If a defective item is available for replacement, we will offer it. If not, the defective item is eligible for a remake, refund, or credit only. If you choose a remake, the defective item must be returned unworn, unwashed, with original tags attached, and in its original clear packaging.

Returns/Refunds:
We ask that you inspect your items upon receipt. If there are any manufacturing defects, please report them to Jack & Jill Embroidery & Smocks within 7 business days of receiving the item. Contact us via email at jackandjillsmocks@gmail.com and include the following:

1. Your order number
2. A detailed description of the defect
3. A photo of the defective item
4. A photo of the signed packing slip

*Failure to include these details may delay or prevent us from resolving the issue.

If the defect is confirmed, the customer will have 7 business days to provide tracking for the returned item. Paid return labels will only be issued for manufacturer defects. Shipping for other issues will be at the customer's expense. Failure to provide tracking within 7 business days will result in the item no longer being eligible for exchange, refund, remake, or credit under any circumstance.

Returning an Item for Store Credit or Refund: Store credits and refunds will be issued only after the returned item is received and inspected. Items must be unworn, unwashed, with original tags, and in clear packaging to be eligible for credit or refund.

Items that are worn or washed are not returnable, non-refundable, or ineligible for exchange under any circumstances.

Split Pay: We offer a free split-pay option! By using the split-pay code at checkout, the customer agrees to pay half of the order total upfront and will receive a separate invoice for the remaining balance once the order ships to us (approximately 10-12 weeks later). It is the customer’s responsibility to pay the second half of the invoice. Failure to pay the second invoice will result in forfeiture of the items, and they may be released with extras. We do not refund the initial payment if the second invoice is not paid. Only personalized items paid for with the first half will be shipped.

Note: Split Pay is not a discount code. It’s a payment option designed to assist customers with their purchases. We send multiple reminders and posts about payment deadlines. Once the order begins shipping, all split-pay invoices are canceled. If you miss an invoice, you can request a reissued invoice by emailing us at jackandjillsmocks@gmail.com. A $20 fee will be applied to all reissued or missed invoices. First-time missed payments will have the fee waived, but subsequent missed payments will incur the $20 fee.